Shipping Returns

  • For Return, please follow below steps:
    • Please contact your JASH's Salesmen or JASH's Return Department at 212-906-1944.
    • Copy of Invoice/Memo must accompany all Returns.
    • Please insure, pack and secure all packages with care.
    • Merchandise received without proper paperwork will be returned at customer's expense.

  • Any item that has been altered or modified will not be accepted for Return.
  • Merchandise will only be accepted twice a year. (please contact your JASH Salesmen for complete information) For large value or multiple item returns, please fax a list of items for approval. Unapproved items will be returned back to customer at their expense.
  • There will be a 10% restocking fee for all returns not authorized by JASH Return Department.
  • There will be a $10 - $30 charge per item for items that need to be refinished before they can be put back into our stock for shipping.
  • All items must be carefully packed in separate poly-bags and properly marked with the correct JASH Style # prior to being returned. Customer will be responsible for any charges for refinishing, polishing etc. on account of mishandling of the merchandise.
  • If defective/wrong merchandise has been shipped to your company, please contact our Customer Service/Return Dept. making sure the merchandise is returned within one week. Returns will not be accepted in case of failure to inform our Customer Service/Return Dept. within one week to receipt of merchandise.
  • Special Orders and Discontinued Styles will not be accepted for Credit unless there is a manufacturing defect.
  • Jewelry Delivered by the JASH Salesmen or Closeout Merchandise will not be accepted for Returns.
  • Invoice Memo Merchandise sent to show your customers - unless Sold - must be Returned Back within 15 Days to JASH – otherwise there will be a 5% Restocking Fee.
  • Please examine each item carefully before returning.
 
JASH Repair Policy
  • For Repairs, please follow below steps:
    • Please contact your JASH Salesmen or JASH's Repairs Department at 212-906-1944.
    • Copy of Invoice/Memo must accompany all returns for Repairs.
    • Please insure, pack and secure all packages with care.
    • Merchandise received without proper paperwork will be returned at customer's expense.
 

JASH stands by its jewelry products and commitment to quality work. This statement holds true whether the merchandise is a promotional or a fine quality price point item. JASH will do its best to repair merchandise sent to us, which is an JASH manufacturing defect at no charge to you.

JASH is not responsible for customer damaged jewelry, wear and tear, or outside jewelry work (such as sizing or soldering) done on jewelry items. However, we will repair these items at a nominal charge (our cost of replacing stones, gold links, jewelry work, setting and labor charges). This charge will only be on items that fit in the above criteria.

Before the merchandise is put to Repair, we will fax or call you on the particulars of the item, the repair to be done and any charges.

All Repairs or Special Order will take approximately 3 to 5 weeks from date of receipt or your approval to be processed and returned. We will try our utmost to be fast and efficient. Contact our Repair Department at 212-906-1944 for any repair or special order information.